New Manager 101 – Tenant Interviews – September 5, 2024, 1:00-3:00 pm EST
$169.00
Description
The tenant interview is the prime opportunity to discuss financial circumstances with a subsidized household. Important discussions during the interview can save managers’ time and frustration down the road. This introductory webinar is geared towards new staff that interview tenants at move in and during recertifications. How thorough is your tenant interview process? Are your application and recertification questionnaires compliant with Change 4 or are these documents stale? Are you asking all the right questions during the interview versus seeking clarification from the tenant days later?
In this class, you will learn how to fine tune your interviewing skills and support your final income determinations during an efficient interview. Discover the most common interviewing mistakes and “shortcut pitfalls” and how to avoid them. Become a “pro interviewer” and master the art and skill of working smarter, not harder.
Registration closes: August 29, 2024, 5:00 pm EST
For Late Registration Information, click here, or contact us at 800-245-PMCS (7627).