HUD’s Online Secure Systems provide a variety of tools for Property Managers, Owners, Agents and Service Bureaus of multifamily properties. To be able to access these tools, you must register as either a Coordinator or User. There is more information below about the different subsystems available through Secure Systems.

Contacts:
PIH-REAC Technical Assistance Center(TAC)
Contact with Secure Systems registration and account issues.
phone: (888) 245-4860
email: REAC_TAC@hud.gov

Secure Systems Links:

• Secure Systems External Log-in
• Secure Systems Password Reset
• Registration Instructions for Secure Systems ID
• Apply for Secure System ID
• HUD.gov – Secure Systems Webpage

Active Partner Performance System (APPS)

The Active Partner Performance System was developed to allow HUD’s business partners to submit the HUD Previous Participation Certification (HUD Form 2530) and manage their company and individual participation information via the internet. To learn more about the system, visit HUD’s website.

Contacts
Multifamily Help Desk
phone: (800) 767-7588
email: Apps-F24p@hud.gov

Documents:

• APPS Industry User Guide
• APPS Glossary of Terms
• APPS Quick Tips
• HUD-2530 – PDF version

Enterprise Income Verification (EIV)

Please see our EIV Resources Page

Financial Assessment Subsystem (FASSUB)

FASSUB is an automated system that assists in the collection, validation, and assessment of financial data for public housing and multifamily properties.

Contacts:
PIH-REAC Technical Assistance Center (TAC)
phone: (888) 245-4860
email: REAC_TAC@hud.gov

Documents

• FASSUB Industry User Guide
• HUD Chart of Accounts

Integrated Multifamily Access Exchange System (iMAX)

iMAX is the communication system that allows Contract Administrators, Owners, Agents and Service Bureaus who have subsidy contracts with HUD to transmit tenant and voucher data files.

Contacts:
Multifamily Help Desk
phone: (800) 767-7588
email: tracs_hotline@hud.gov

Documents:

• iMAX User’s Manual
• TRACSMail ID Request Form

Tenant Rental Assistance Certification System (TRACS)

TRACS was developed to process subsidy contracts, tenant rental assistance information, and owner request for voucher payments to HUD. To learn more about TRACS, visit HUD’s website.

Contacts:
Multifamily Help Desk
phone: (800) 767-7588
email: tracs_hotline@hud.gov

Documents:

• iMAX User Guide
• 202D MAT Guide
• TRACS Manual Move-out Request Form.

Links:

• Cyber Security Awareness Challenge (Click on Launch Training)