May 5, 2025 in REAC

NSPIRE Updates

HUD sent the following email on May 1st regarding NSPIRE updates.

HUD’s Real Estate Assessment Center (REAC) in the Office of Public and Indian Housing (PIH) releases updates to the National Standards for the Physical Inspection of Real Estate (NSPIRE) Software Application.

While we continue to improve the NSPIRE System, please follow these steps to submit proof of mitigation for all Life-Threatening and Severe deficiencies.

  1. You can use the NSPIRE System now. We have attached a user guide with instructions for how to use the system’s current functions. Please follow the attached instructions.

    Note: By fully submitting the evidence of mitigation for your life-threatening and severe deficiencies in the NSPIRE System, you will not receive weekly reminders to submit mitigations for those deficiencies.

  2. If you are still having trouble using the system, please see the guidance from the NSPIRE Administrative Notice below:

“In the initial term of NSPIRE implementation, this process should be conducted via email to the field office representative with a courtesy copy to NSPIRERegulations@hud.gov. Once the NSPIRE System is fully operational with all functionalities, PHAs or POAs will be able to complete this process within the application.” (PIH 2023-16/H 2023-07, Page 11)

Please note: You will eventually have to upload proof of mitigation to the NSPIRE System once the system has been updated. Additionally, you will continue to receive automatic notifications until you submit proof of mitigation in the NSPIRE System.

HUD is continuously working on improving the user experience in the NSPIRE system and has several updates that are now available to users. Additional updates are scheduled for the upcoming months. The following updates have been made available on April 24, 2025, in the April release:

  • REAC has updated the timing for Contract Inspectors to receive their property inspection samples to 5 am EDT the day prior to the scheduled inspection date.
  • REAC has made user interface improvements in the Appeals section to improve functionality.
  • REAC has made user interface improvements in the POC Portal including:
    • Preliminary scoring information is no longer available until an Inspection submitted to HUD for review has been accepted.
    • Deficiency and Inspection page updates improving layout and visibility and the ability to upload evidence of mitigation of defects in bulk.  This feature has moved the Submit Evidence of Mitigation button to the Deficiency Related list on the Inspection record page.  Please review page 15 of the updated POC User guide.

HUD is aware of the challenges that users have had with the NSPIRE system and has completed several improvements to the user experience.  The Department’s Real Estate Assessment Center (REAC) is working with PIH’s NSPIRE Software team and the Office of the Chief Information Officer (OCIO) and their vendor on additional functionality and improvements.

For further assistance, please reach out to REAC TAC at REAC_TAC@hud.gov or 1-888-245-4860.

Source: HUD NSPIRE email from May 1, 2025