Q&A: Move-Out – Move-In vs UT

Question:  The only allowable reasons for a unit transfer in our property are for a different size unit because of a change in who lives there, medical and handicap reasons.  So if someone else wants to transfer, I move them out and then move them back into a different apartment.  Recently I was told that TRACS won’t allow this, and it will be a Finding on my next MOR if I continue to do it.  Is that right?  ~ Jack in Georgia

Answer:  Technically, TRACS will accept the Move-Out/Move-In transactions, but it’s not compliant to do them.  Since these residents are already living in the property, a Unit Transfer must be done.  If you feel that people should be allowed to transfer for other reasons, you can broaden (or ask your management company to broaden) the property’s unit transfer policy to include these other reasons.